FAQ

What should I wear during a massage?

It’s easiest for the therapist to get into the tissues if you’re wearing as little clothing as possible, but you are welcome to wear undergarments if you like. You’ll always be draped with a sheet for your modesty

Should I cancel my appointment if I have a cold?

Please use your judgement. This is our policy on contagious diseases or infections: For the health and safety of the BHC community, staff, and clients we do not accept clients in acute state of contagion. Contagious diseases include: chicken pox, measles, mumps, tuberculosis, meningitis, whooping cough, SARS, Avian or similar type of influenza but not common seasonal flu, MRSA. BHC may choose to broaden this definition within its best interest and in accordance with information received through the Centers for Disease Control and Prevention (CDC) it is policy to protect our BHC community staff and clients from any contagious and infectious diseases.

What is your cancellation policy?

If you need to cancel an appointment, we ask that you give us four hours’ notice. Of course, we appreciate as much notice as possible. If you are unable to give us four hours’ notice, you may be subject to a $30 missed appointment fee.

Do I need to arrive early if I want to use the whirlpool?

If you have reserved your time in the whirlpool, you will start in the whirlpool at the appointment time we give you. Your massage time will begin after that is finished. Occasionally, we may ask you to arrive early if we need to manage a scheduling conflict.

Which insurance companies are you in network with?

It varies by therapist. We have massage therapists that are able to take Regence BlueShield, Premera, Aetna, Uniform, Cigna, First Choice Health, L&I, PIP Auto Insurance. In addition, a few therapists are in network with Group Health Access and Options PPO. Please indicate your insurance company when you make an appointment so we can be sure to schedule you with a therapist who can accept your insurance.

Who does the billing?

We will take care of billing your treatments. You may receive your insurance benefits in the mail for dates of service once they are processed. In addition, we will also keep track of your benefits. All of your information is kept confidential and in a safe place within a file under your own name.

What if I have a secondary insurance policy?

We will bill one insurance company per client. If you would like to use secondary insurance, we ask that you take care of that billing on your own. We are happy to provide you with any receipts you need.

What do I need to bring to my first medical massage appointment?

Please bring your insurance ID card and your prescription or referral from your physician that has 1) a diagnostic code 2) # of sessions, and 3) a valid start and end date. Your physician or chiropractor can fax this to us at (206) 782- 8955.Please arrive 5-10 minutes early to fill out an intake form and health history.

How much do I pay for medical massage?

Payments for treatment varies due to insurance companies’ allowable coverage depending on your plan. We encourage you to call your insurance company to confirm that massage therapy is a service your insurance will cover for you, and find out how much they will cover during each treatment. We bill $36.25 per unit at four 15-minute units for each 60-minute session. We only bill 60-minute sessions unless your insurance company covers 90-minute sessions. Otherwise, if you would like to have a 90-minute medical massage session, we will bill and charge for 60-minutes and the client must pay out of pocket for the additional 30 minutes of treatment. Please visit the Wellness Massage page for pricing.

Does my insurance cover whirlpool time or add-ons such as Hot Stones or Cupping (see description of add-ons on Wellness Massage page)?

No, but you are free to add on Cupping or Hot Stones for an additional $10 fee for each service during your medical massage. Soaking in our private whirlpool is available at a nominal $5 charge if you are using your insurance.

Do I have a deductible I need to pay off?

We may be able to check for you. However, please get in touch with your insurance company. They will be able to answer this question clearly and thoroughly.

How do I pay off my deductible through massage therapy treatments?

You will pay the full negotiated rate for your insurance company until your deductible is paid off. Each company has a slightly different rate; most are around $60 for an hour massage. Please call our office for specifics.

Do you have a referral form?

Yes. You can use our referral form to bring to your physician to fill out. You can pick one up from our office or print the PDF version from this link: http://tinyurl.com/rxformPDF

What if my insurance claims I don’t need a referral for medical massage therapy?

We require all of our patients who intend to use their insurance benefits to have a referral or prescription for massage therapy from their physician or chiropractor. This referral or prescription must include a diagnosis code. There are NO exceptions.
Please call with any additional questions.